We want you to feel confident and happy with your Infinitia purchase. Each bracelet is handcrafted with care, and your satisfaction matters to us. Please read our return and refund policy below.
✅ Return & Refund Eligibility
You may request a return, exchange, or refund within 30 days of delivery, if one of the following applies:
1. Damaged or Defective Product
If your item arrives damaged or broken, please contact us within 48 hours of delivery.
✅ Required: Clear photos of the damaged item
Solution: We will offer a free replacement or a full refund — your choice.
2. Wrong Item Shipped
If you received the wrong product based on your order confirmation:
Solution: We will cover return shipping and send the correct item at no additional cost.
⚠️ Important: All returns must include the original tag attached to the bracelet. We cannot accept returns if the tag has been removed.
❌ What We Don’t Cover
- Change of Mind: We do not accept returns for reasons such as “don’t like the color,” “wrong size ordered,” or other personal preferences unless the product is defective or incorrect.
- Shipping Delays: If your order is delayed due to courier or customs issues, we cannot offer refunds. However, we will provide full tracking support.
📩 How to Request a Return or Refund
- Email us at support@infinitiacrystal.com within 30 days of delivery
- Include your order number, a description of the issue, and photos if needed
- Our team will respond within 1–2 business days with instructions
💳 Refund Method
Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
🛠️ Custom Orders
Custom-size bracelets can be returned or refunded only if they arrive damaged or incorrect.
Returns for custom items are not accepted for reasons of personal preference.
If you have any questions, we’re happy to help.
✉️ Email: support@infinitiacrystal.com
